Outside Coffee Co. Barista
Grand Rapids, MI
Job Title: Barista
Reports to: Manager and Supervisor
The Barista is a store team member reporting to the manager and/or supervisor. The Barista provides superior customer service by engaging with customers, cleaning and organizing the truck and outside, and promptly preparing and serving coffees, teas, food, ect. of unequalled quality. The Barista also accurately operates point-of-sales terminals, maintains reliability in attendance, and demonstrates teamwork and respect in accordance with Outside Coffee Co’s values.
Customer Service and Sales
Ensure customers know they are welcomed and appreciated; understand what they want and help them with what they need.
Engage with customers in a sincere and friendly manner through all points of their store experience, including acknowledging and greeting customers and thanking them for their patronage.
Seek to understand customer needs and tailor suggestions to suit those needs, sharing product knowledge accurately and confidently and making personal recommendations.
Clean and Organized
All areas of the truck and garden are maintained, clean and well organized and reflect the quality of the Outside Coffee Co’s brand.
Demonstrate pride of the store by completing all cleaning, stocking, and organizing tasks assigned by the manager and supervisor.
Follow health and safety guidelines.
Consistent delivery of the highest quality coffees, teas, beverages and baked goods in accordance with Outside Coffee Co’s distinguishing quality standards.
Prepare handcrafted bar drinks and brew coffee and tea, adhering to freshness and quality standards. Serve beverages in accordance with presentation standards.
Participate actively in all training to build expertise on new and promotional products. Engage in on-going comparative tasting to expand knowledge of coffee and tea.
Speed of Service
Demonstrate that customers come first by serving them with a sense of urgency.
Assist customers before completing other tasks in the store.
Perform service role assigned by the service leader and maintain open communication with team members in order to promptly serve customers during peak and slow periods.
Prepare drinks in accordance with speed of service standards and fulfill bean orders promptly.
*This job description captures the position’s essential responsibilities. It is not intended to record all duties and expectations of the position as may be communicated and assigned by the District or Store Manager, as necessary.
Previous retail or other customer service experience preferred.
Dedicated to exceeding the expectations of customers.
Excellent attendance and reliability.
Orientation to teamwork.
Ability to multi-task in a fast-paced environment.
Demonstrated passion for quality.
Ability to readily adapt to change.
Open to feedback and committed to continuous improvement.
Ability to embrace new information and learn quickly.
Accuracy and attention to detail.
Effective communication skills.
Ability to effectively work with the team.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientaion, gender identity, national origin, protected veteren status, disability, or any other factors prohibited by law.
Please note this is only a summary of the essential functions and responsibilities of the Barista position. Other duties may be assigned at the discretion of Outside Coffee Co and store manager.